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Customer Success as Competitive Advantage: Winning the Churn Wars | Rob Ciampa posted on the topic | LinkedIn
Last week at Sales and Marketing Innovators, we hosted Eric Peterson, an expert on Customer Success, for a session titled "Customer Success as Competitive Advantage: Winning the Churn Wars in the AI Age." We didn’t do it because CS is trending. We did it because churn is accelerating, and most executive teams are still looking in the wrong ...
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