In a demo for its Agentforce AI Agent Builder, the company showed how imposing logical rules on customer service agents could ...

As Superhuman expands its partnerships for RAG AI agents, it's addressing the need for multi-sourced summaries — but ...

MIT and Celigo released a report that shows the link between tools that manage unruly data and success in AI adoption.

Context” seems like a necessary quality to improve data – and agentic AI efficacy. But how do you define it? We asked the ...

While employees are aiming for more productivity, off-books use of AI could lead to data leaks, compliance violations and ...

While agentic AI can do a lot, there still needs to be a human in the mix to make sure it's all being done correctly, tech ...

Agentic AI systems have the power to fundamentally shift how organizations work, but only if they’re embedded in workflows. When treated as a traditional tech deployment, organizations limit agentic ...

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Capitalizing on Avaya’s voice heritage, Avaya Nexus supports cloud and on-prem deployments for organizations that can’t miss ...