Boyer, Ken, Roger Hallowell, and Aleda Roth. "E-Services: Operations Strategy, A Case Study and a Method for Analyzing Operational Benefits." Journal of Operations Management 20, no. 2 (April 2002).

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

Operations Management is on the Management and Entrepreneurship track. Students interested in Operations Management might also enjoy further options listed below that incorporate the same key features ...

Discover how logistics management optimizes resource flow, reduces costs, and enhances supply chain efficiency for businesses ...

The doctoral program in Technology & Operations Management prepares students to conduct important research on a broad range of issues in operations and innovation. Students are trained in various ...