I think either asking what system they are assuming, or starting your answer with "Well, assuming the system in question is XXX, is that the system? Yes? Ok, I would..." will be fine.

Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...